How does your subscription work?
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PawWise Co. subscriptions are set up with autoship frequencies, typically every 30 days, ensuring your product is sent out at regular intervals so you never run out. You'll receive email reminders 3 days before your next autoship, allowing you to make any necessary changes. As a subscription customer, you'll enjoy discounted prices on all products, receive regular free gifts, and more.
Am I able to manage, alter, or amend my subscription online?
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Yes, you can manage your subscription online through the customer account portal. This includes making changes or canceling your subscription. Simply log in or sign up for an account if you don't have one.
I want to change the items in my subscription and also the delivery frequency. How can I do that?
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You can easily modify the items in your subscription and adjust the delivery frequency through your online account. This flexibility ensures your subscription aligns with your pet's needs.
What are the benefits of subscribing?
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Subscribers enjoy several perks, including:\n* Full Flexibility: Easily pause, skip, or change your delivery schedule anytime.\n* Exclusive Free Gifts: Receive special gifts as a thank-you for being part of the pack.\n* Timely Deliveries: Ensure your pet's essentials are delivered right on time.\n* Early Product Access: Get first-look access to new pet health products as soon as they launch.\n* Storewide Discounts: Save on every product in our lineup.
How do I cancel my subscription?
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To cancel your subscription, log in to your customer account portal and follow the cancellation process. If you need assistance, you can also contact PawWise Co. directly for support.
How do I check the status of my order?
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Once your order is packed and shipped, you will receive a notification with your tracking information. Use this tracking code to monitor your order's status.
How fast is the shipping and fulfillment?
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Our warehouse operates Monday through Friday.\n* Orders placed before 11:00 AM on business days are dispatched the same day.\n* Orders placed after 11:00 AM or on weekends are dispatched the next business day.\n* We offer Tracked 48 Hours (FREE) shipping, with delivery in 2–4 business days after dispatch.
How much is the shipping?
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We offer Tracked 48 Hours shipping at no cost.
Do you ship internationally?
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Currently, PawWise Co. ships only within the United Kingdom. Sign up for our mailing list to be notified when we expand to other countries.
What if my order is lost in the mail?
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If your package is lost in transit, submit a claim to support@pawwise.co within 7 calendar days after the estimated delivery date. If the shipping address provided was correct, we will cover the cost of shipping a replacement. Note: If tracking information indicates delivery but you haven't received the package, we are not responsible for reshipping; replacements in such cases would be at your expense.
My order shows it's been returned to sender. What happened?
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If tracking information indicates that the order was delivered but it was unclaimed, the shipment may be returned to us. New shipping charges will apply for orders that were unclaimed or had an incorrect address provided.
What are the Ingredients?
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Our joint advanced joint formula contains the following ingredients: Turmeric 50:1 extract, MSM, Manganese Sulphate, Chondroitin Sulphate, Hyaluronic Acid, Vitamin C, Green Lipped Mussel Powder, D-Glucosamine HCL, and Liver Flavouring. For a full breakdown, see the product label or contact support.
How Do I Know If My Dog Needs a Joint Supplement?
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Some signs to watch for include limping, slow rising, shaking legs, and uneven weight bearing. If you notice these, consult your vet. Our chews help maintain healthy joints in dogs of all ages.
How Can These Chews Benefit My Dog?
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Our chews reduce pain, improve mobility, and promote joint health. Each ingredient is backed by science and carefully selected by pet experts.
My Dog is already Taking Medication, Is It Safe?
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Yes, our chews are safe when following dosage guidelines and should not interfere with other medications. Consult your vet if unsure.
How Should It Be Stored?
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Store in a cool, dry place out of sunlight. Use within 3 months of opening.
How Many Should I Feed My Dog?
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Refer to the daily dosage chart below. Feed with or after meals for best results.
What If the Flavour Is Too Strong?
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Crush and mix with food or favorite treat. You can also add a small amount of peanut butter or cream cheese to mask the flavor.
Any Allergens?
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Do NOT use if your dog is allergic to crustaceans or molluscs. Contains glucosamine from shrimp/crab shell and green-lipped mussel extract. Also includes liver flavouring.
Can My Dog Overdose On These?
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If your dog eats too many, mild effects like diarrhea may occur. Contact your vet for advice in extreme cases.
Can I Give These Chews To My Cat?
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No. Cats cannot safely digest these ingredients. This product is not suitable for cats.
Any Puppy Age Requirements?
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Only suitable for dogs over 12 months old. Puppies under 12 months do not require joint supplements.
How Long Will My Jar Last?
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Depending on your dog’s weight, a jar may last between two weeks to two months.
Where Is It Made?
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All our products are proudly made in Oxford!
Does It Need To Be Given With Food?
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Not required, but feeding at mealtimes improves nutrient absorption and digestion.
We’d love to hear from you!
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Please use the form below to contact us. You can also reach our support team by phone at 1-800-123-4567.
What are your customer care hours?
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Our support hours are Monday – Friday: 8:00 AM – 6:00 PM (ET), and Saturday – Sunday: 9:00 AM – 5:00 PM (ET). Closed on public holidays.
Can I email you directly?
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Yes! Drop us a message anytime at support@examplecompany.com.
